Frequently Asked Questions
Everything you need to know about your Alana Maria experience.
What materials are used in Alana Maria jewelry?
We use premium materials including 14k Gold Filled, 925 Sterling Silver, and ethically sourced gemstones to ensure longevity and a luxurious finish.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Australia, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return policy for store credit or exchange on most items, provided they are in original condition. Please note that for hygiene reasons, earrings cannot be returned.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and salt water. Store them in a cool, dry place and clean gently with a microfiber cloth.
Do you offer a warranty on your products?
Yes, all Alana Maria pieces come with a 6-month manufacturing warranty that covers any defects in materials or workmanship.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.